Get a FREE assessment of your rental property. Start here!

Get a FREE assessment of your rental property. Start here!

Rental Property Tenants

Click on one of the following links to scroll directly to that section.

Tenant Login

Every Real Property Management tenant who signs a lease with us gets their own online account. One account is to review your financials while the other account is to review your email requests and self-help education portal. Your secure account is convenient and easy to access, and provides useful features and information to maximize your rental experience.

  • Financial Portal
    • Pay rent online
    • Review your account history
  • Education & Communication Portal
    • Learn how to handle matters; IE Satelite Questions, Security Deposit Questions, and more.
    • Properly notice to vacate
    • Access documents, forms and checklists such as your lease and procedures
    • Communicate with the Real Property Management team

New Tenants

To access your account for the first time, click here or click the  “Sign up” button and follow the prompts.  Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.

Zach - UAA Intern- Residential SupportPay Rent

The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time and is the most secure, accurate and efficient payment method. Below is a list of how you can pay.

  • Online Portal Automatic Monthly Payment. Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
  • Online Portal One Time Payment via E-Check – Unlike the utility companies – It is Free!
  • Drop it off at UPS next door, 200 W 34th – Our box number is #1100
  • Online Portal Credit Card *Fee May Apply
  • Pay Rent by Certified Check at the office
  • Pay Rent with a Money Order

Office is located at 288 W 34, Just behind UPS store in the DOVER Center.

Request Maintenance

There are multiple ways to request maintenance or repairs.

  1. Log in to your tenant account and complete a Service Request for maintenance or repairs.
  2. Send an email to ResidentSupport@RPMLastFrontier.com
  3. Call (907) 268-4779  x2 for Tenants x 2 for Customer Service to request a new work order.
  4. Call our 24 Hour Maintenance Hotline at (907) 268-4779 to request maintenance. If it is an emergency, please call us immediately.  (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

We are here to help you!  Feel free to call us because sometimes we can walk you through the problem.Maintenance Tech - Rent Ready

 

Before Requesting Maintenance

We want service to happen quickly so you can live your life without worrying about a repair. For faster resolution and avoid costs potentially being back-billed, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account. However, don’t hesitate to call us, we might be able to walk you through the issue over the phone. It is our mission to provide Win-Win Solutions.

 

rpmWEB-9Here is a list of what James can help answer for you:

  • Smoke detector won’t work when tested
    • Monthly check and replace battery. Notify maintenance at once if not working.
  • Smoke detector beeps softly on and off
    • Check and replace battery.
  • No power to plugs or switches
    • Check breaker panel or fuse box. Check and reset.
  • Garbage disposal won’t work
    • Push reset button on disposal or use allen wrench and turn
  • No Hot Water
    • Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
  • Hot water “TOO HOT”
    • Check thermostat on tank and turn down.
  • Faucet or toilet leaks
    • Turn off water fixture under sink, toilet at valve and notify maintenance.
  • Toilet plugged
    • Try plunger. If still plugged call maintenance.
  • Sink plugged
    • Remove hair from drain
  • Heater not working
    • Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
  • Dishwasher won’t drain
    • Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up
  • Refrigerator too warm or too cold
    • Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Pet Information

Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet friendly rental home, search the available properties and click Amenities and select Pets Allowed.

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy. It is typical that there are additional application fees, rent costs, and increase deposit requirements that will apply.

We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management Last Frontier tenants who have pets are asked to maintain their own liability insurance in regards to their pets.

General Rules and Regulations
Most cities and counties have pet ordinances which all Real Property Management clients must abide by as pet owners.  Below are common ordinances, however check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

  • Your dog or cat must be registered and licences with the city within a certain time frame of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically
  • Pet waste must be picked up immediately. So when you go on dog walks, make sure to bring a bag for pick up. Then place the waste inside of a trash container.
  • City pet ordinances also require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.
  • If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.
  • Since most of Alaskans own a pet, the Municipality has provided off leash pet friendly parks! Check them out and maybe your pet can make some new friends.
  • Anchorage Municipality ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
  • Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

Moving In

As you prepare to move in to your new rental, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us any information you feel should be added to the condition report that was provided at the lease singing. Reminder – photos speak volumes.

Also note, the completed form stays in the Residential Sales department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request. How to submit a request is listed above on this site. We want you to enjoy your new home and will work with you to ensure the property is well maintained.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
  • Comply with local, state and Home Owner Association (HOA) property codes, rules and regulations

Contact our office if you would like a referral for a vendor for services listed above.

Owner Responsibilities

Real Property Management and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment, peace of mind, and be eligible for the Real Property Management Resident Club where you can save hundreds of dollars a month on items you purchase every day. Simply sign up with the link after paying online.

Learn more about Resident Club ›

tenant_moveout_5

Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Moving Out

Moving out can be a busy and sometimes stressful time.  Real Property Management Last Frontier can provide checklists and guides to help make your transition smoother, faster and more organized. – Just look at the self-help education portal for your free download.

You must give proper notice prior to vacating the property, as outlined in your lease. Example: If you want to move out by June 30th, you must sign and send a notice before May 30th. Real Property Management Last Frontier will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned, and you turn in your keys.  We consider you still living at the property until you return the house keys, postal keys, and garage door remote if applicable, to our office.  You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in.  This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.

 

Mission and Values

Real Property Management Last Frontier is the model of proactive management, creating the greatest personal and financial success for all players in the leasing of real property.

Transparency * Consistency * Efficiency * Individual Success * Accountability

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).